Refund and Returns Policy

1. General Policy

At myspotsnow, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• The product must be unused, in its original packaging, and in the same condition as when delivered.
• Any item that shows signs of wear, damage, or missing accessories will not be eligible for a refund.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Clearance or final‑sale items, unless required by law.
• Digital downloads and subscription services.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label (when applicable). You are responsible for packing the item securely and attaching the label. Returns sent without a label or to an incorrect address may be rejected.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 15% of the product price may be applied to returns that are not a result of our error (e.g., change of mind).

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the return process described above and place a new order for the desired product. We will process the refund for the original purchase once the returned item is received and inspected.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any damage within 48 hours.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Snowflake Lane, Austin, TX 78701, USA